Leader Fox

Challenges

• Volume of enquiries per property
• Wasted time speaking to unqualified potential tenants
• Missing out on qualifying questions due to time
• Frustration from clients due to volume of enquiries preventing us from replying immediately
  

Benefits

• Quality of applicants greatly improved
• Customer service improved
• Happier team
• Better understanding of tenants’ needs
• Viewing-to-let ratio reduced
• Financial savings
  

Challenges

Why invest in Agent Response?

I was aware of Michael through Stephen Brown’s mastermind group, where we were all privileged to receive a demo in the early stages. He mentioned that his lettings team were overloaded with enquiries and so he had decided to create a solution. Our team at LeaderFox were often speaking to people who were not qualified, which was not an effective use of their precious time. Agent Response provided an automated service that felt personal; people received an instant response and the questions would qualify them, saving us time.

Perceived Benefits of Using Agent Response?

• Automated service that still feels personal
• Qualified enquiries
• Time saving
  

Onboarding Experience

The onboarding experience was fantastic, it was really easy to learn, very quick to implement and the support from the team at Agent Response was great. Courtesy calls to check all was okay were much appreciated, but we didn’t have any teething issues at all.

Benefit

Quality

It was often frustrating that, due to the volume of enquiries we were getting and the time we had available to handle them, naturally corners were being cut and things missed, such as key qualifying questions. Since implementing Agent Response, the quality of our applicants has dramatically increased.

Benefit

Volume

The number of enquiries we’ve been receiving since adopting Agent Response has reduced by around 50%. The form creates a barrier, meaning only those who are serious continue with their enquiry.

Benefit

Service

Consistency means that corners are no longer cut and key qualifying questions are never missed. Our prospective tenants have an improved experience and the team are happier as a result, as they can now consistently deliver that quality service we are known for.

Benefits

Understanding

Due to the qualifying questions I now know that when I view a property with a tenant, hey meet all the criteria.

Financial Benefits

Team Feedback

Vicky manages Agent Response for our agency. She likes the system as she no longer has to get back to larger volumes of enquiries. In this digital age, people expect speed. That was not possible before, but now the response is immediate and still feels like you’re speaking to a person.

Results

We are very satisfied with Agent Response. You can tell it has been built by an agent who understands the pain points and what you want and need to run your agency more efficiently. I always think that those systems that have been designed by an agent are the best because of this. It’s also excellent value for money, which makes it a very attractive proposition.

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